Prof. Natalia Otlivanska

Troubleshooting technical issues on phone, online and live chats, diagnosing and repairing faults Working with SaaS software tools like Salesforce, Monday, JIRA/Confluence, Zendesk, Intercom, Zoom to open tickets Supporting the roll-out of new applications Installing and configuring hardware and software

Profound processing and analysis of daily sales and financial results with Excel tools on demand of company’s management using data from BI system Sisense and Spot CRM. Analysis of promo campaigns efficiency and staff efficiency. Accomplishments: within first week created system of 5 cascade daily operational reports in Excel for 3 financial brands, structured and organized reports (FTD report, retention report, chargebacks and withdrawals, pending withdrawals).

Conduct an initial analysis of the causes of problems and errors, define circumstances os issues, eliminate issues without resorting to development Track changes in statuses of requests, control deadlines Manage a queue of incoming inquiries, determine prioritization, and address appropriately Respond to assigned questions, problems and concerns and adhere to SLA Maintain documentation for future reference Assist users in resolving issues related to the operation of personal computers and peripherals

Thesis title "Developing system of controlling of personnel at aviation enterprises"

Incoterms, negotiations, foreign contracts, econometrics, managerial decision making theory