Necla Tas Demir

Coordinate daily back-office operations, including documentation workflows, CRM updates. Support business development by using market knowledge and B2B/B2C experience. Serve as the primary point of contact for multilingual clients (Turkish-English), enhancing communication efficiency and client experience. Support online consultations and assist with field customer visits when required. Support basic accounting tasks like collecting invoices, checking payments, and preparing documents for the accountant.

Developed a digital product catalog, giving remote access to 10,000+ spare parts during pandemic days. Represented the company at ITMA and ITM Istanbul, and directly contributed to a 45% growth in the international client portfolio through face-to-face engagement and lead conversion. Strengthened cross-departmental coordination (sales, manufacturing, logistics) and successfully onboarded and trained new team members by providing role-specific guidance.

Launched a remote entrepreneurial project alongside my full-time role during the transition to remote work, co-founding a fashion e-commerce brand specializing in high-quality adult socks through Amazon FBA Turkey. Developed e-commerce strategies to boost brand visibility and expand market reach with marketing team. Featured in Amazon Turkey’s “Seller Success Stories 2022” campaign for outstanding achievement in digital entrepreneurship and marketplace growth.

Managed accounts of both high-volume local clients and existing international partners, directly overseeing clients that contributed to over 50% of the company’s annual revenue. Initiated CRM-based follow-up and after-sales processes while tracking sales and collection reports, leading to faster response times, stronger client relationships, and improved visibility into monthly product and account performance.

Coordinated end-to-end international exhibition participation, managing all aspects from budgeting, customs, visa and logistics to marketing, stand design, and post-event meetings, resulting in over 150 new B2B potential customers.

Participated in the Work & Travel program during the university summer breaks and worked as a photographer at high-traffic tourist landmarks such as Ellis Island, serving over 10,000 visitors daily. Supported the Business Operations Manager with staff coordination, daily sales operations, and onboarding of new team members, leading to improved team performance and service consistency.