Nhan Phat Chu

Abschluss: Master of Science, Universität Paderborn
Kuala Lumpur, Malaysia

Fähigkeiten und Kenntnisse

various foreign language skills
motivation
high flexibility
teamwork
Team Management
Intercultural management
Pre-Sales Consulting
Continuous Improvement
Business Process Outsourcing
Stakeholdermanagement
IT Service Management
Customer Service
IT Operations
Operations Manager
Business Integration
ITIL
Retail
Banking
Tankstellenservice

Werdegang

Berufserfahrung von Nhan Phat Chu

  • Current 9 years and 3 months, since Mar 2017

    Head of Operations

    DIEBOLD NIXDORF Malaysia

    Responsible for the Global Delivery Center Operations in APAC Driving service operations for Key Accounts in APAC, Americas and EMEA Primary focal point regarding all service operation tasks for relevant stakeholders and senior management Continuous Service Improvements and process improvements Recruiting, training and development of key support teams and positions Pre-sales engagements in both local and global pursuits

  • 6 months, Sep 2016 - Feb 2017

    Service Desk Manager

    DIEBOLD NIXDORF Malaysia

    Leading service delivery and operations for Oil & Petrol Industry out of a Global Delivery Center KPI and SLA management, process implementation and optimization.

  • 8 months, Feb 2016 - Sep 2016

    Service Desk Manager

    Wincor Nixdorf Malaysia

    Leading service delivery and operations for Oil & Petrol Industry out of a Global Delivery Center KPI and SLA management, process implementation and optimisation.

  • 1 year and 6 months, Sep 2014 - Feb 2016

    Project Manager

    Wincor Nixdorf Malaysia

    Transition and implementation projects Planning and realization of service transition projects including continuous improvements Primary contact regarding all service transition tasks for all management levels Contact point for Europe and Asia Pacific for Asian related projects Definition, training and coordination of processes and tools for Asian teams Control of transition progress, change implementation and risk analysis Coordination of stakeholders across organizations

  • 11 months, Nov 2013 - Sep 2014

    Project Manager

    Wincor Nixdorf International GmbH

    Transition and Implementation Management with focus on Asia Pacific

  • 1 year and 3 months, Jul 2012 - Sep 2013

    Werkstudent

    Wincor Nixdorf International GmbH

    Project Management Asia-Pacific

  • 9 months, Oct 2010 - Jun 2011

    Werkstudent

    Wincor Nixdorf International GmbH

    Knowledge Management Asia-Pacific

  • 1 month, Aug 2004 - Aug 2004

    Informatiker / IT-Support

    August Faller KG

  • 1 month, Apr 2002 - Apr 2002

    Bankkaufmann

    Deutsche Bank

Ausbildung von Nhan Phat Chu

  • 5 months, Sep 2011 - Jan 2012

    Management and Economics

    Beijing Institute of Technology

    Managerial Leadership, Intercultural Management, Multinational Firm

  • 2 years and 6 months, Apr 2011 - Sep 2013

    Mangement Information System / Asian Studies in Business and Economics

    Universität Paderborn

    Management & Reorganisation von IT-Projekten, Intercultural Leadership

  • 5 months, Aug 2009 - Dec 2009

    Economía

    Universidad Autónoma de Buenos Aires

    Economía internacional, Estructura Social Argentina

  • 3 years and 5 months, Oct 2007 - Feb 2011

    International Business Studies

    Universität Paderborn

    Administration, Corporate Governance, Intercultural Management with business languages English and Spanish

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • Chinese

    C1 (Fließend)

  • English

    C1 (Fließend)

  • Spanish

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

  • Vietnamesisch

  • Kantonesisch

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