Nicolas Adamek

Led a Customer Experience (CX) organization (part of the Global Customer Services business unit) comprised of several Customer Success Management and Service Experience Management teams for customers across multiple countries in Europe.

After the successful a successful pilot, I took over responsibility for establishing and leading a Customer Success Management team for key accounts in Austria, Eastern Europe, Russia and Scandinavia.

Piloting of a Customer Success engagement model with several customers and account teams in the EMEA region.

Leading a team of experts that was responsible for providing technical sales support to customers across multiple European countries.

Development and management of an international consulting practice for advising and implementing BI solutions (e.g. with Tableau, MicroStrategy, Microsoft Power BI) on the Teradata platform, with projects in Europe and Asia.

Responsible for the strategic positioning and sales support of the Teradata Unified Data Architecture solution for Big Data applications in EMEA and APAC.

Management of software partnerships in the field of advanced analytics and leadership of the International SAS Center of Excellence (COE) within the Teradata Alliance organization for EMEA and APAC.

Leading a team of IT application managers, with responsibility for IT operations and development, especially for the TMS (Transport Management System) and WMS (Warehouse Management System) business applications.

Responsible for market positioning of the SAS technology platform as well as advising customers on best-fit / optimal solution architectures.

Lead solution architect in major projects such as the development of an Anti-Financial Crimes platform for fraud and money laundering prevention at a leading Australian bank.

Head of the technical Consulting team and Consultant in high-profile customer implementation projects.

Technical sales consulting and sales support for customers and projects for SAS’ Business Intelligence solutions.

Technical responsibility for customer projects (such as the planning and development of online communities, ecommerce shops and large internet portals) as well as the general introduction of technical guidelines and concepts for project implementation.

Developing solution concepts and leading software development projects for bespoke software solutions for external clients.