Nikolaos Agiannidis

Solution Sales - Customer Experience Solutions • Drive and generate sales revenue with ServiceNow’s Customer Service Workflows product suite • Focus on Telco, Media and Technology companies in the D-A-CH region • Provide comprehensive product and industry insight • Coach & enable account teams to identify solution opportunities & manage sales cycle • Present Customer Workflows solution directly to prospects, customers and at industry events

• Leading local sales teams in regions Nordics, France & North Africa, Iberia • Drive growth through new accounts (Business Development), as well as existing accounts • Increase deal pipeline and provide Forecasting and Reporting for Top Management • SaaS commercial model

• Primary marketing and sales focal point between Stonebranch and its strategic partners • Responsible for the overall partner relationship, including strategic planning and revenue growth

Sales for BU “IT & Cloud Products & Services” region Mediterranean, Domains: OSS/BSS, Network Applications, Cloud Infrastructure Business Development / Drive Key Deals Create /Execute sales plans and strategies Conferences and tradeshows Achievements: 2016 104% of target net sales OSS/BSS (10% y-o-y revenue increase) 2017 doubled revenue of extended full Digital portfolio Launched products/services that enable & monetise services related to IoT/BigData traffic

Global sales for Charging, Billing, CRM products Sales programs incl. sales guides, presentations, business cases, value proposition (e.g. SaaS, farming program) Coaching of Account Managers into the “world of BSS” Go-to-Market strategies, Partners, Channel sales Achievements Billing program boosted products/services sales 30+ CBiO projects sold during this period (mid double digit million size) Grew annual recurring fees for products and services Coached / handed over 8 accounts to 8 AMs

Identify/negotiate/close new deals Ensure customer satisfaction and loyalty Work with strategic and regional partners (channels) Consultative selling: Provide leadership and industry knowledge to customers Achievements Salesman of the year 2009 (110% of target - 20% y-o-y) Change Requests sold to first customer became standard product features Operating 3 on-site support teams (13 FTEs) at customer premises and dedicated support organization technical team at headquarters

Senior Solution Consultant

Selection of projects: • Roaming Broker • Clearing of UMTS services: implementation and training. • WLAN CDRs processing & billing plattform. • SMS/MMS Interworking (Setup of end-to-end processing and invoicing mechanism). • TAP fil

Consultant Lean Material Management at Adam Opel AG