Olasubomi Adetola

•        Analyzed recurring service pain points and customer behavior patterns within the platinum banking segment, providing insights that supported service improvements, operational efficiency, and a more tailored customer experience strategy. •        Collaborated with cross-functional teams including operations, relationship managers, and internal stakeholders to resolve sensitive client issues, improve turnaround time, and ensure an exceptional end-to-end customer experience. •        Built trust with

•Accounted for sales and profit, implementing efficient financial management practices. •Applied expertise in makeup artistry to enhance clients' beauty and elegance, delivering a transformational experience. •Provided exceptional customer service, addressing client concerns with care and professionalism.

-Completed a structured graduate training program across banking operations, finance, risk management, and customer service, building a broad understanding of how financial institutions operate and deliver value -Gained exposure to credit analysis, financial markets, and enterprise risk management, strengthening ability to assess financial information and understand business decision-making processes -Developed business communication, professional writing, and interpersonal skills through practical exerci

- Actively volunteered for the role of a project manager assistant for the Bank of America career day. - Conducted research on event locations. - Assisted in reviewing over 500 CVS and collating data on successful candidates

•Gathered and analyzed customer feedback to identify areas for improvement, resulting in a 20% increase in overall customer satisfaction scores. •Proficiently managed customer data through CRM system, ensuring accuracy, completeness, and security of information for effective decision-making and targeted marketing initiatives.

•Conducted comprehensive market research and surveys to identify target markets and customer needs. •Analyzed market trends, competitor activities, and customer feedback to provide actionable insights for business strategy. •Played a key role in ideation and business process development, contributing to the successful launch of the business.

•Led data cleaning and enrichment efforts to ensure the accuracy and completeness of the client database, enhancing the quality of prospect information. •Conducted extensive research to identify potential clients to generate new leads and analyzed data using statistical tools and methods to identify opportunities for engagement. •Managed and maintained the CRM (Customer Relationship Management) system, ensuring data integrity and providing seamless access to critical information for the sales and marketin

• Prioritized customers satisfaction and feedback. • Demonstrated high level of communication skills. • Converted prospects into active customers.