Oleg Revenko

Main Achievements/Responsibilities: - implemented several customer-focusing innovation initiatives (new Group Internet/Mobile solution developed from ground up, Digital E2E processes, customer behavior predictive models, etc.); - Product Development and Management (Accounts, Loans, Bancassurance, Savings); - implemented several multi-country, cross-functional projects with complex stakeholder structure (C-suite level). Waterfall and Agile (JIRA);

Main Achievements: - initiated and implemented several cross-country, cross functional projects (Sales Force Efficiency, Customer Service Excellence); - sales results multiplied for all key products across the Group; - customer Churn Rate decreased by 40% on Group level (in 7 markets) .

Projects implemented/activities executed: - first in Central and Eastern Europe EMV Chip card issuing and acquiring project implementation (with MasterCard at 2001). Managed portfolio of 1.5 million payment cards (issuing, settlements, authorisations, acquiring);  - a very complex centralization project (75% of non-customer facing processes centralized from 1,200 branches in 12 months);  - Customer Service Excellence program - customer satisfaction index improved from 3.01 to 4.41 (with 5.0 max);