Olesia Shilo

reception, distribution and sorting of tasks on the projects relax.by, 103.by, dom.by, relax.ua, 103.ua, 103.kz; deal directly with customers by phone, e-mails; control the execution and closing of old tasks; processing of applications from landings; communicate and coordinate with internal departments; monitoring the work of automatic task scenarios; updating ongoing tasks from clients; solving simple user problems; Positions and solutions of non-typical problems.

Business proposals for new and existing customer. Personal manager of the web-page of each client in personal Base. In my case it was 150 customers. Holding the number of existing customers and gain their loyalty. Giving up-to-date information relating to customer's clients activities. Providing monthly statistics about efficiency of customer's web-page based on google analytics. Business meetings with existing and potential customers with special offers.

Promotes strong and lasting Customer relationships through the Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner; Take ownership of each customer while empathizing and prioritizing customer needs; Resolve conflicts and manage customer expectations; Determine customer needs and provide appropriate solutions through relationship building; Testing new bank products and applications.