Olga Anokhina

• Working within an AI Customer Success team, leading support operations, and currently managing the dispute process: handling cases and developing and analyzing statistics. • Conducting scoring and performance analysis, collecting statistics, and maintaining dashboards to support data-driven decision-making.

• Managed end-to-end dispute resolution, building statistics, and conducting analysis. • Provided technical support, specializing in problem-solving, root cause analysis, and timely incident resolution with cross-functional teams.

• Collected and analyzed performance data and user feedback per course stream. • Optimized processes to enhance the student participation experience. • Maintained the knowledge base, ensuring efficient information management. • Coordinated course launches and operations, facilitated mentor–teacher sync meetings, and aligned educational and operational teams for smooth execution.

• Event photographer, photogroups chief • Led media projects for major clients, including top CIS banks, FIFA World Cup 2018, and business events, fostering trusted partnerships that lasted up to 9 years. • Lectured on photojournalism at an Academic Photography School. • Participated in a training project for a photojournalism magazine.