Olga Lyubchenko

Certified System Administrator (CSA) with hands-on experience from the ServiceNow RiseUp program. Currently pursuing Certified Application Developer (CAD) certification. Extensive background in Technical Application Support at IBM, now focused on ServiceNow ITSM, ITOM, and CSM. Gaining practical skills through real-world projects, enhancing expertise in ServiceNow Studio, App Engine, and UI/UX design to deliver effective solutions.

- Provided 2nd and 3rd level support for enterprise B2B e-learning platforms used globally - Managed incident resolution, root cause analysis, and coordinated with development and infrastructure teams for continuous improvement. Built strong client relationships, ensuring SLAs and KPIs were met - Acted as liaison between product, support, and customer success during escalations - Contributed to documentation, process standardization, and handled platform transitions smoothly - Gained solid ITSM foundation.