Olga Zhevnerchuk

Leading the defect management and Reporting teams Driving the defect management process, its daily operation, improvements Participating and leading defect review meetings/conferences Taking the ownership for an defect and acting as the primary level of communication Defect resolution tracking, reporting on KPI and preparing statistics Responsible for all types of reports (Defect Reports, Test Execution Status reports, Trend analysis)

FPOC (First Point Of Contact) für batch jobs in der SAP test system SAP batch jobs set up, modeling of its sequences, handling of special requests (ad-hoc batch jobs) Monitorung SAP System performance inkusiv batch jobs und IDOC status Vorbereitung der test system für neu release, teilehmung und rapportierung von kick-off meetings Erstellung MTP dokumentation Erstellung von status Rapporten und statistikken

Incident Manager; Yekaterinburg Electric Grid Company, OJSC, Russland Analyse das eksistierende system und business prozessen Festlegung die meist riskanten prozessen und bereichen Test vorbereitung und ausführung Überprüfung, analyse und behebung die erstellten incidents gemäß SLA Incident resolution tracking Yekaterinburg Electric Grid Company, ist ein tochterfima von Rosseti. Es ist ein russischer Stromversorger mit Sitz in Moskau.

Driving the OTC IM process, review meetings Analyzing IM requirements for the SAP CRM OTC domain Reviewing, analyzing and triaging newly created incidents to the appropriate functional consultant/developer for resolution Taking the ownership for an incident and acting as FPOC Conducting analysis and making recommendations to improve IM processes across multiple functional areas Designing, developing and delivering distance-learning instruction Remote and onsite production support during/after go-live

FPOC for batch jobs on SAP test environment SAP batch jobs set up, modeling of its sequences, ad-hoc batch jobs Monitoring of SAP system performance Monitoring of the outage information, participating on outage calls Preparing the test system for a new release, participation and reporting on kick-off meetings Creating move to production (MTP) documentation, participating in MTP meetings Link verification testing Mentor of new team members