Olivier Cop

operations and account manager for our client Center parcs. 65 agents for several markets offering sales (inbound and outbound) service, chat and back office support. In Dutch, English, French and German. Stakeholder management. Monthly and weekly business reviews. Creation of reports. Forcast, P&L, invoicing, learning and development, performance reviews

Outbound sales of online invoicing platform . In Dutch,French and English. Technical support and partially after sales support. Contract management.

import and export of food additives, vitamins, etherical oils,... Benelux market and France. processing buy and sales orders. Logistic support. technical support.

from agent to senior to team manager. In following teams: Uk automotive oils, Castrol. Salers and customer support . Belgium - Netherlands Industrial oils , Castrol. Team manager Swiss retail. (Gas station support) SAP order ahndeling, wetstock controlling, contract management, logistics, continious improvement, process improvement, process capture, transition projects

law, administration, other