POOJA AMESUR

Angestellt, IT Client Service Delivery lead, Accenture GmbH, Germany
München, Germany

Fähigkeiten und Kenntnisse

IT Service Management
IT Infrastructure Library
Management
Prozesse
Project management
It service delivery
Project financing
Client relationship management

Werdegang

Berufserfahrung von POOJA AMESUR

  • Current 3 years and 1 month, since May 2023

    IT Client Service Delivery lead

    Accenture GmbH, Germany

  • Current 5 years and 5 months, since Jan 2021

    IT Service Management Lead

    Accenture
  • 6 years and 8 months, May 2015 - Dec 2021

    Cloud Project Manager

    Atos

    Cloud and DevOps Project Manager at Atos India Responsible for designing and executing a cloud migration strategy solution with client, cross-service teams, and third-party partners for Ms Azure and GCP cloud infrastructure setup using DevOps automation.

  • 5 years and 8 months, May 2015 - Dec 2020

    IT Service Manager

    Atos India Pvt. Ltd.

    -Designing and managing ITIL processes- Change Management, Incident Management, Problem Management, Asset Management, Liscense Management, Capacity Mangement and Availability Management - Managing large scale infra projects

  • 2 years and 4 months, Feb 2013 - May 2015

    ITSM Lead at Capgemini Private Limited

    Capgemini

     Supported ITIL processes related to Change, Capacity, Availability, Incident and Problem Management  Completed continuous service improvement projects using lean six sigma methodologies  Assisted in the tool transition project from BMC Remedy 7.6 to Remedy 8.1  Ensured compliance to ISO 2000 standards

  • 1 year and 5 months, Oct 2011 - Feb 2013

    Problem Manager

    Wipro Technology

     Designed and implemented root cause analysis template, improving quality parameters  Reduced incidents by 15% and enhanced the accessibility of known error database, resolved known incident with the improved turnaround time

  • 1 year and 9 months, Jun 2009 - Feb 2011

    Associate Geographic Technician

    Navteq India

     Developed maps for pedestrian roads on predefined software and worked as Production Manager Representative

Ausbildung von POOJA AMESUR

  • 3 years, Jun 2009 - May 2012

    Computer Science

    University of Mumbai

  • 3 years, Jun 2005 - May 2008

    Computers

    University of Mumbai

Sprachen

  • German

    A1-A2 (Grundkenntnisse)

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