Fotios Polytakis

- Complaint management of our leading corporate clients like Google, Amazon. - Prompt response to customer inquiries, ensurance of the customer’s satisfaction. - Handling of complicated billing issues with my high expertise in Payment Service solutions. - Incoming call management for the Bundeswehr (booking precedures, complaint handling, general inquiries). - Ensurance of the process compliance upon complaint handling from agents of our 1st and 2nd level support.

-Control and dispatching of incoming and outcoming materials -Product coding -Οccasional takeover of team leader duties

- Direct Sales (The sales and the performance of the company increased 30 % within few months). - Upselling. - Customer administration. - Complaint Handling. - Daily revenue reports to the management.

Promoting telecommunication products. Expanding the clientele of the company. Providing technical support and advice. Upselling products.

Promoting telecommunication products. Expanding the clientele of the company. Providing technical support and advice. Upselling products.

Ancient Greek Tragedy and Latin Elegiac Poetry Participation in multiple Colloquia organized by the Department of Classics.

The teaching of Greek language as a second foreign language through the implementation of new pedagocical methods.

Research on Ancient Greek and Latin literature Specialised in Latin Elegiac Poetry and Ancient Greek Tragedy Master thesis: Ovid, Epistulae Heroidum 12: Medea re-writes her history (link: http://ikee.lib.auth.gr/record/287416?ln=en)

Ancient Greek and Latin Literature Linguistics