Pamela Lynn Seton

Responsible as the CE Regional Manager to set up new office in Munich and recruit team to lead our client relationship with a global IT outsourcing business and develop our service offering and delivery to become the top performing supplier across EMEA

• Formulation and implementation of operational strategy • Direct interface to customers and suppliers and participation at management level • Provide guidance, coordination and coaching for the operational team • Perform quality improvement and process development throughout the organization • Focus on the effective implementation and coordination of all key functions and the exchange of best practices • Manage and develop operations to ensure customer service

• Act in a consultative role to Agile•1 Clients and Client Services Teams during the systems implementation phase or on additional projects as assigned. • Establish routine, ongoing communication processes as needed • Facilitate fact-finding sessions, conference calls and other communications • Consult with the Software Development team for appropriate technology and process recommendations • Provide leadership and assistance on assigned implementation projects

Contingent Workforce Outsourcing (CWO) Project throughout Germany for Telefonica/O2 - Ensure smooth & efficient process flow; qualitative and quantitative business goals through process control within projects according to RMS standards & quality policy - Delivery of special recruitment solutions - Team management - Strategic consulting & support in design of customer's recruitment strategy, including direct contact, recruitment campagnes, support tools and solutions RPO projects w/ Vodafone and JDSU

various projects for selected companies (freelance) Auslandsaufenthalt in Dubai November 2011 und Juni 2012

• Project management & implementation of new campus software PowerCampus • CRM for UAE projects, partnerships and contracts • Negotiation of property contracts for new campus site • Project controlling, strategic management, management reporting

Contingent Workforce Outsourcing, Implementation and Program Management for Vendor Management System (Emptoris/Click) for various global projects, i.e. Motorola & Sun Microsystems; Provided comprehensive support for projects in Germany, Belgium, England, Spain & Turkey (2008) and onsite in Dubai for South Africa and UAE (2008-2010). Responsible for the on-going delivery, management & strategic direction of the customer programs; Successful supplier contract negotiations in Dubai.

Coaching and support for the expansion and development of the sales department; workflows, processes, coaching/training of the sales staff

3 business units were transformed into 3 separate companies. Continuation of business operations with additional controlling tasks, budget planning, preparation of business reports, implementation of additional management level, management coaching, personnel recruitment, monthly forecast and revenue reports for the controlling department. Full responsibility for personnel recruitment, appraisals, development and personnel training projects.

Organisation of Open-House and Marketing Events, Customer Relationship Management, Marketing Workshops

BBA Bachelor of Business Administration