Lilia Zubler - Medina

Member of the Remarketing team. In charge of managing and analyzing international online auctions (re-sale of leased vehicles). Understand and analyze auctions reports in order to authorize sales. As well as support and resolve client’s demands regarding transportation, invoices, car documents, export procedures, claims, etc.

Temporary Job: • Give operational support to the management team (comparing data from technical reports; create administrative documentation and statistic reports for the Staff managers). • Perform multifaceted general office support. • Create a database with the department’s documentation stored in the archive, and classify the information among different themes.

PayPal- Help Desk for USA and Canada (based in Costa Rica): • Respond to PayPal service and PayPal customer questions on subjects such as financial account status, product information, bill payments, balance transfers, cash advances, and others.

• Create weekly and monthly sales reports for the HP Sales Managers in the USA, in order to define sales rates, profits, compensations and remunerations. • Quality Point of Contact: maintain documentation up to date based on the business needs (keep documentation updated for internal audits). • Provide Back Office/Administrative support in daily duties (PowerPoint presentations, informs, others); create minutes; dealing with incoming emails. • Provide mentoring and training to entry level employees

• Manage processes related to the HP client's contracts, ensure accurate and timely order processing and manage issues related to clients contracts. (update and customize contracts). • In charge of develop and update process documentation and performed process improvements projects involving training and guidance. • Give support to others HP Teams (when they experienced work overload). • Assist managers with administrative task: create minutes, organize meetings and book rooms/salons, others).

Final Graduation Project: • Plan and implement a process audit to the Research and Development department, in order to mitigate the impact of new competitors in the market. • Establish recommendations to increase the efficiency of the department.