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Panna Hatala

Angestellt, Service Management Specialist, PepsiCo
Istanbul, Turkey

Skills

SLA
Fedec
WM
Oracle
Enterprise
Oracle Discoverer
ITM
Pepsel
Active Directory
Paperwork
Qlikview
IT Service Management
IT-Services
Training
Reporting
Support

Timeline

Professional experience for Panna Hatala

  • Current 5 years and 4 months, since Mar 2020

    Service Management Specialist

    PepsiCo

    - Periodic follow up on incidents and mobilize respective backline teams on resolution-Daily SLA adherence follow up and reporting the trend. - Review recurrent incidents weekly basis and identify owners to resolve permanently where possible. - Backup of Turkey Change Manager & Major Incident Manager. - Monthly Turkey IT service review and weekly helpdesk performance reporting. - Ownership of joiner and leaver processes in IT scope. - First point of contact for Agile teams to follow OPS-related PBIs.

  • 3 months, Mar 2021 - May 2021

    Service Desk Project Lead

    PepsiCo

    -Training of new Service Desk Agents. -Service Desk Project Responsible -Provide necessary traning documents.

  • 3 years and 5 months, Nov 2016 - Mar 2020

    IT Helpdesk Specialist

    Atos

Languages

  • English

    Fluent

  • Turkish

    Fluent

  • Hungarian

    First language

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