Panna Hatala
Skills
Timeline
Professional experience for Panna Hatala
- Current 5 years and 4 months, since Mar 2020
Service Management Specialist
PepsiCo
- Periodic follow up on incidents and mobilize respective backline teams on resolution-Daily SLA adherence follow up and reporting the trend. - Review recurrent incidents weekly basis and identify owners to resolve permanently where possible. - Backup of Turkey Change Manager & Major Incident Manager. - Monthly Turkey IT service review and weekly helpdesk performance reporting. - Ownership of joiner and leaver processes in IT scope. - First point of contact for Agile teams to follow OPS-related PBIs.
- 3 months, Mar 2021 - May 2021
Service Desk Project Lead
PepsiCo
-Training of new Service Desk Agents. -Service Desk Project Responsible -Provide necessary traning documents.
- 3 years and 5 months, Nov 2016 - Mar 2020
IT Helpdesk Specialist
Atos
Languages
English
Fluent
Turkish
Fluent
Hungarian
First language
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