Patricio Caceres
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Patricio Caceres
- 4 years and 7 months, Dec 2015 - Jun 2020
Team Leader
Cognizant Technology Solutions GmbH
Service Desk Level 1.5 Team leader. I took part of Service Transition from Day 1, with primary responsibilities including: incident management, request management, team planning and coordination, service improvement, coordination and planning, improvement of the service, QA, SLA assurance and BCP. Secondary responsibilities included assisting in service migrations (OS and tools) and knowledge base creation and management.
Consulting and sales support for Teufel’s German Audio Systems.
IT Service Desk Levels 1 & 2. Core responsibilities included incident management, applications support, Blackberry/Good for Enterprise support, hardware, remote control sessions. Onsite support in LSG Sky Chefs (Lufthansa Group) offices in Neu-Isenburg during 02-03/2014 and 07-08/2014.
Supporting Guthy-Renker cosmetics.
Marketing services and retailer negociations for Seagate in Germany.
- 1 year and 5 months, Nov 2006 - Mar 2008Arvato Systems
Customer Support & Troubleshooting (Arcor Germany)
Customer support and troubleshooting services for internet provider Arcor Germany.
- 1 year and 7 months, May 2005 - Nov 2006
Customer Service Agent
Qualfon
Customer service and tech support for Tracfone Wireless telephony provider to US customers in English.
- 1 year and 5 months, Oct 2003 - Feb 2005Teleperformance Germany S. à r. l. & Co. KG
Customer Support for Dell Computers
Performed customer service and sales for Dell computers to US customers in English.
Customer support Internship.
Ausbildung von Patricio Caceres
- 2007 - 2009
Marketing & Advertising
UADE
- 2003 - 2006
English BA/Translator & Pubicity BA
UADE
- 2002 - 2002
Bachelor´s degree
Institute Arcangel San Miguel (John F. Kennedy University)
- 1993 - 2001
Bachelor´s degree
Steinbart-Gymnasium Duisburg
- 1991 - 1993
Primary Education, Primary School Pedagogy
Kloster Schule Duisburg
Sprachen
English
C1 (Fließend)
Spanish
C2 (Verhandlungssicher / Muttersprachlich)
German
C2 (Verhandlungssicher / Muttersprachlich)
French
B1-B2 (Gute Kenntnisse)
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