Patrick Schwarz

Developed a CRM governance approach, build up and manage the CRM governance team. Definition of a unified process landscape and transfer of relevant sales, service and marketing processes to a unified digital cloud platform Develop a commercial excellence apprach, build up and manage the Commercial Excellence team. Managing the internal sales excellence project focusing on a more efficient sales approach and organic growth of 4-6% per year via optimal route to market setups.

Developing and managing a global template approach in a 18.000 people manufacturing business. Managing one template to cover: - Sales - E-Commerce - CPQ - Service - Customer Portals - Field Service - Customer Satisfaction - ERP Integration - Website Integration - Business Warehouse and Analytics integration - Master Data Management Integration - Office 365/Outlook Integration

Developing and managing a global template approach in a 22.000 people manufacturing business with integration into a 160.000+ people corporate. Managing the global community and driving forward the development/rollout of additional modules like marketing and service whilst governing the exisiting sales approach.

Creation of a holistic concept for customer relationship management. Development of a requirements specification with subsequent multi-stage vendor selection. Implementation and maintenance of a CRM system for a medium-sized industrial company.

Driving strategic marketing and hollistic business development. -Rebranding -Developed digital marketing approach -Developed trade fair concept including sales trainings -Conducted market and competitor researches -Developed white spot analysis to identify new market segments and potential customers -Acted as public releations manager for press statements

Sales Areas: Denmark, Norway, UK Großbritannien, Ireland and North America Product Manager for Offshore and Ship building components worldwide

Selling Forgings and Roundbar-Steel to Customers in Germany

CRM

Controlling