Paul Arthur Chery

- Creating and customising content of the company website, updating social media and SEO - Responsible for TMCC Weekly News - Editing and translating job ads for new Chinese teachers - Performing cold calls / SPIN selling to increase sales - Overhauling the TMCC client database

- Corresponding with customers by phone and email - Advising customers, utilising in depth knowledge of product portfolio and pricing to facilitate purchases - Updating content of online purchasing interface - Advertising promotions online - Coordinating the Coaching and training process

- Controlling the daily budget for visa application materials and collecting visa fees - Assisting in visa application process - Handling incoming phone calls and attending to visitors - Organising the visa appointments schedule - Managing office supplies

- Ensuring effective monitoring (e.g. student loans, monthly budget) and reporting to the association committee - Preparing and presenting budgets for new or ongoing projects (e.g. cultural exchanges, student welfare and educational support) - Producing detailed bi-annual spendings report

- Communicating effectively with customers, e.g. detailing price information, explaining the telecommunication services of the company - Managing complaints about products and services - Solving technical issues over the phone - Received training on communication techniques and customer relationship software