Pavan Shinde

working with Ford projects for North America, Europe and IMG region. As Technical Author Supporting to develop and create workshop manuals. Handling Ford global permanent equities to develop and create procedures for Diagnosis and Testing, Description and Operation, General Procedures, Removal and Installation. Worked closely with comms, design and strategy teams to generate creative ideas.Handson experience on Arbortext editor, CAD files, Ford Odyssey and PTS, Illustrator and photoshop

Provided customers with effective ways to resolve complaints and service issue Prepared range of written communications, documents and reports. Managed complaints with calm, clear communication and problem-solving. Pitching the products and converting into the strong lead Handling the inbound and outbound inquiries Provided detail information of products and services options so customer could make purchase decisions. Identified issues, analyzed information and provided solutions to technical problems