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Pavan Shinde

Angestellt, Technical Author, Bosch India
Pune, Indien

Fähigkeiten und Kenntnisse

Customer service
After Sales Management
After Sales Service
Delership process
Analyse Customer Needs
customer satisfaction
escalation management
Maintenance
Service
Electrical and mechanical fault rectification
Customer-Relationship-Management
Technical writer
Technical Documentation
Technical Support
Arbertxt

Werdegang

Berufserfahrung von Pavan Shinde

  • Bis heute 2 Jahre und 8 Monate, seit Okt. 2022

    Technical Author

    Bosch India

    working with Ford projects for North America, Europe and IMG region. As Technical Author Supporting to develop and create workshop manuals. Handling Ford global permanent equities to develop and create procedures for Diagnosis and Testing, Description and Operation, General Procedures, Removal and Installation. Worked closely with comms, design and strategy teams to generate creative ideas.Handson experience on Arbortext editor, CAD files, Ford Odyssey and PTS, Illustrator and photoshop

  • 1 Jahr und 8 Monate, Mai 2020 - Dez. 2021

    Mercedes Benz customer service consultant

    Mercedes Benz silver Star

    Provided customers with effective ways to resolve complaints and service issue Prepared range of written communications, documents and reports. Managed complaints with calm, clear communication and problem-solving. Pitching the products and converting into the strong lead Handling the inbound and outbound inquiries Provided detail information of products and services options so customer could make purchase decisions. Identified issues, analyzed information and provided solutions to technical problems

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