Petra Steiner

Responsible for running our business and providing training to our customers in Dürnten and Männedorf.

Enjoying time with my family and study to become a fitness instructor to support our own business.

Responsible for Group wide core systems, such as. Reinsurance, Finance, Document & Content Management and HR systems including some self developed .Net applications. From Business analysis up to implementing changes/projects whilst keep the systems running.

Managing our Key IT outsourcing relationships, predominantly the contract and service management of the Outsourcing contract and the IT Project Management Office, responsible for IT Governance, Project Management Methodology and overall IT project portfolio management

Managing our Key IT outsourcing relationships, predominantly the contract and service management of the Outsourcing contract

Managing the day to day relationship and services with outsourcing supplier.

Reporting to the COO of Solutions Consulting EMEA, member of the Swiss management team and member of the board of directors. Responsible for lead and direct client care teams within existing client base of more than 60 clients. Main responsibilities / achievements: • Responsible for a team of >350 (6 direct reports), Business Support Office, Solution Center Services, Business Acceleration Services, ERP Services and three CDE’s. • Responsible for Solutions Consulting Business Line profit/cost center manag

Reporting to the Head of E Solutions EMEA, member of the Swiss management team and member of the board of directors. Responsible for identifying and implementing innovative e-Business solutions to the top 100 Swiss and Multinational companies based in Switzerland. Main responsibilities / achievements: • Growth of Consulting Business Line for Switzerland from 40 consultants up to >300 employees through acquisition from Atraxis, former SwissAir subsidary. • Responsible for a team of >80 (3 direct reports)

Head of the Project Team for solving problems within contract for the Federal Employment Office in Nürnberg. Contract for a german wide User Help Desk was at risk and EDS nearly lost customer with a contract of more than $20m Revenue. Responsible for personal management, client meetings and solving problems within technical area of the german wide Help Desk., responsible for a team of >80 (6 direct reports), Help Desk Organizatoin with different Areas like Software Problems, Hardware Problems, specialized.

Discoverd New Zealand by bicycle

Working for the Account Manager of GM Austria. Responsible for establishing processes and develop a Account compendium. Main responsibilities / achievements: • Establish, introduce and train processes within the EDS GM Account • Writing down Account Compendium for the whole EDS GM Account for more than 50 employees with the departments of Operating, Network Services, Office Automation, Business Analysts, System Development, Data Entry and Reception.

Reporting to the Head of EDS GM EMEA and member of the Austrian management team. Responsible for existing and growing business within existing client. Main responsibilities / achievements: • Responsible for a team of >50 (4 direct reports), Operating, Network Services, Business Analysts and System Development. • Responsible for Profit/cost center management including all budgetary elements. Achieved revenues of over $10m in 1997. • Increase of existing business by more than 50%.

Reporting to the EDS Account Manager GM. Responsible for Office Automation Issues and specially increasing PC’s and establish a network within GM Austria. Main responsibilities / achievements: • Responsible for a team of >10, Help Desk, Network Services, Operating and Administration. • Project sold to GM to establish network with more than 550 PC’s • Ongoing Flatrate sold to GM for supporting Network, Help Desks and Training. Contract over $1m p.a.

Reporting to the EDS Account Manager, resp. for Projects and Customer Care for the whole Account. Main responsibilities/achievements: • Resp. for Customer meetings with different department heads within Opel Rüsselsheim • Project sold to Opel to establish a new paint storage, successfully implemented in time. • Responsible for Customer Care in the area of Office Automation/Personal Computing, creating offers, check settlement of the project and support of installed systems. • Other projects successfull

Reporting to the Supervisor. Responsible for writing programs and Support of different Office Systems. Main responsibilities / achievements: • Writing programs in COBOL and Assembler for GM Sales • Suport of different Office Systems like Nixdorf Targon and Wang. • Support of different PC’s from IBM, HP, Compaq and DELL with the Operatingsystems DOS, OS/2 and UNIX.