Piya Das

Establish the strategy and approach for addressing Fintech Compliance, End-user, Technical and Internal documentation. Globalize the Documentation Strategy across DH. Project and Stakeholder Management for critical Compliance Deliverables. Build Official Enterprise Documentation for the Compliance, Payment, Risk, and Foundation Domains within Fintech. Manage several critical projects simultaneously while taking ownership of assessing the requirements, managing stakeholders, and steering delivery.

Initiate and implement Enterprise Documentation for the omni:us AI Platform and omni:us CCK, a SaaS based Automated Cognitive Claims Processing Solution. Develop the Documentation Strategy for Customer-facing documentation and Partner documentation and author all company documentation including API Integration Guides, AWS Deployment Guides, End-user guides, Blog Posts, Release notes, UI Text, Error messages, and Product roadmaps for several products following the Agile methodology.

Author installation and setup guides, online help, administrator guides, API guides, technical specifications, user guides, white label guides, release notes, and product roadmaps. Develop XML DITA structured topics such as conceptual, reference, and procedural and DITA Maps. Create product documentation roadmaps for new products by liaising with product managers and stakeholders. Create and review API documentation for external clients as well as internal development teams.

Created online help resources, installation guides, administrator guides, technical specifications, and release notes for various product teams in an Agile development environment using 4-week and quarterly development sprints. Developed XML DITA structured topics such as conceptual, reference, and procedural topics. Constructed user interface text, error messages, and warning messages for several applications.

Created user guides, online help, content plans, quick reference guides, workflow diagrams, process diagrams, simulations, training guides, and end-user documentation. Developed presentations, posters, animations, cover pages, banners, and business mailers to support business development initiatives. Guided writers with a project plan, style sheets; reviewed documentation to ensure compliance with documentation standards. Trained new hires on technical writing tools and methodologies.

English Literature

English Literature