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Piya Das

Angestellt, Principal Technical Writer, Delivery Hero SE
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Technical product documentation
Microsoft Office
Technical Documentation
DITA
XML
Framemaker (Adobe)
robohelp
Xmetal
Adobe Captivate
Adobe Photoshop
Adobe Dreamweaver
Confluence
Rally
Jira
Swagger
TFS
HTML
E-Learning
Simplified Technical English
Software
Manuals
User Manuals
Online Help
Installation Guide
Procedure Guide
Release Notes
Marketing Content
Help
Technische Redaktion

Werdegang

Berufserfahrung von Piya Das

  • Bis heute 3 Jahre und 7 Monate, seit Nov. 2021

    Principal Technical Writer

    Delivery Hero SE

    Establish the strategy and approach for addressing Fintech Compliance, End-user, Technical and Internal documentation. Globalize the Documentation Strategy across DH. Project and Stakeholder Management for critical Compliance Deliverables. Build Official Enterprise Documentation for the Compliance, Payment, Risk, and Foundation Domains within Fintech. Manage several critical projects simultaneously while taking ownership of assessing the requirements, managing stakeholders, and steering delivery.

  • 1 Jahr und 10 Monate, Jan. 2020 - Okt. 2021

    Sole Technical Writer

    omni:us

    Initiate and implement Enterprise Documentation for the omni:us AI Platform and omni:us CCK, a SaaS based Automated Cognitive Claims Processing Solution. Develop the Documentation Strategy for Customer-facing documentation and Partner documentation and author all company documentation including API Integration Guides, AWS Deployment Guides, End-user guides, Blog Posts, Release notes, UI Text, Error messages, and Product roadmaps for several products following the Agile methodology.

  • 2 Jahre und 2 Monate, Nov. 2017 - Dez. 2019

    Senior Technical Writer

    Hyland Software Germany GmbH

    Author installation and setup guides, online help, administrator guides, API guides, technical specifications, user guides, white label guides, release notes, and product roadmaps. Develop XML DITA structured topics such as conceptual, reference, and procedural and DITA Maps. Create product documentation roadmaps for new products by liaising with product managers and stakeholders. Create and review API documentation for external clients as well as internal development teams.

  • 2 Jahre und 5 Monate, Juni 2015 - Okt. 2017

    Information Developer

    Lexmark International India Pvt. Ltd.

    Created online help resources, installation guides, administrator guides, technical specifications, and release notes for various product teams in an Agile development environment using 4-week and quarterly development sprints. Developed XML DITA structured topics such as conceptual, reference, and procedural topics. Constructed user interface text, error messages, and warning messages for several applications.

  • 5 Jahre und 2 Monate, Apr. 2010 - Mai 2015

    Technical Writing Team Lead

    Cognizant Technology Solutions GmbH

    Created user guides, online help, content plans, quick reference guides, workflow diagrams, process diagrams, simulations, training guides, and end-user documentation. Developed presentations, posters, animations, cover pages, banners, and business mailers to support business development initiatives. Guided writers with a project plan, style sheets; reviewed documentation to ensure compliance with documentation standards. Trained new hires on technical writing tools and methodologies.

Ausbildung von Piya Das

  • 2007 - 2009

    English Literature

    University of Calcutta

    English Literature

  • 2004 - 2007

    English Literature

    Presidency College, Calcutta

    English Literature

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Gut

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