Irina Semenova

- Established and standardized troubleshooting and other processes, empowering users with style guides and how-to articles. - Developed robust product & process notification processes; managed fault trees and change requests. - Implemented the Atlassian and MS tools: Confluence, SharePoint, Power app, to advise on effective communication. - Facilitated the creation of new apps, such as symptom-based app and device diagnostics, partnering with markets and global functions.

- Developed product and engineering workflow documentation, such as product journeys, RNs, APIs, etc. - Created and executed E2E testing scenarios in AWS, iOS Simulators, and Android Emulators; generate bug reports in Jira. - Contributed content towards technical accuracy, grammar, and fit within information architecture. - Built high-quality web landing pages using WordPress as per Figma mockups. - Organized documents for new products, features, and APIs through technical review, edits, and publication.

- Created fintech-related documentation from scratch within a limited timeframe, including API references, Online Help, and more. - Provided weekly reports to the executive team on progress in the documentation strategy. - Documented new or changing product features and functionality to meet product release dates. - Managed a library of application documentation, cataloging it for internal and external use.

- Managed documentation for two major projects (SAP Fiori Tools and SAP Screen Personas) using the DITA tools and Ixiasoft CMS. - Reviewed and edited content developed by fellow writers for adherence to grammar rules and corporate style guidelines. - Worked with GitHub to review, edit content, submit input, and collaborate with colleagues across different departments. - Interviewed and interacted with subject matter experts and multiple stakeholders to effectively identify business requirements.

- Developed technical documentation for CRM project in various formats, using an XML-based authoring tool and a TFS version control system. - Managed and resolved documentation issues from customers and QA. - Verified error messages and labels of UI elements and suggested improvements. - Edited, clarified, and proofread documents written by others.

- Developed Knowledge Base articles, How-To guides, and other technical content from scratch to ensure excellent support and consistent communication within the ServiceNow platform - Handled change requests to the system, addressed tasks, resolved incidents and problems, maintained the ServiceNow platform daily. - Managed ServiceNow updates, test new releases in various environments and timley implemented them. - Created management information from ServiceNow, including KPIs, reports, and dashboards.

- Managed and produced written and multimedia content for email distribution, SharePoint websites, and JTI social media network using Photoshop, Camtasia Studio, VideoScribe. - Developed communication plans, and created content and multimedia storytelling options for global IT projects. - Organized online and offline monthly events to educate global audiences and increase product awareness and IT knowledge. - Facilitated the implementation of new communication initiatives via various distribution channels.

- Managed complex media planning, PR, and marketing activities, including weekly email distribution; created articles and press releases. - Collaborated with advertisement agencies and journalists to increase customer awareness and enable sales. - Actively participated in exhibition and event management to strengthen the brand and engage with the audience. - Applied Adobe Illustrator‚ Corel Draw‚ InDesign and Adobe Photoshop tools to create effective visual materials for PR and marketing purposes.

International and intercultural communication