Pooja Naidu

Created and updated User Guides, Admin Guides, Tutorials, Release Notes, and Solution based articles for Atlassian and Monday apps in Confluence. Designed and implemented video tutorials using Camtasia and Arcade for Use Cases. Developed templates for Breaking Changes, Change Logs, and Release Notes to ensure consistency across all documentation, and trained the team members to implement the template. Collaborated closely with UX teams to provide microcopy for UI elements In Figma, enhancing user experience

Authored comprehensive API documentation, SDKs, user guides, release notes, and whitepapers for data mining products. Single-handedly setup all the documentation in GitBook. Created reusable templates for documentation, ensuring consistency and efficiency across teams. Worked closely with cross-functional teams (Product Owners, Business Analysts, QA) to gather information and deliver high-quality content.

Produced, updated, and maintained User Guides, Installation Guides, System Requirements documents, and What’s New documents for mining software. Led the migration of product help systems from Web Help to HTML5 Help outputs across six products. Collaborated with UX teams to review and refine UI strings, improving product usability. Managed a team of technical writers, setting timelines, overseeing resource allocation, and conducting regular reviews to ensure high-quality deliverables.

Created Release Notes and updated User Guides for monthly releases using Adobe FrameMaker. Designed process documentation, architecture diagrams, and data dependency diagrams using Microsoft Visio. Managed documentation in Confluence, collaborating with SMEs to ensure accuracy and completeness.

Led the creation of e-learning materials, including learning objectives and e-learning modules for Pearson’s Edurite K-12 & Edurite. Single-handedly created Feature Descriptions, Design Specifications, and Workflows for Mahindra Comviva and Intel Technologies. Delivered successful, on-time documentation for multiple telecom and technology clients, including Tecnotree and Amicorp.