Pradeep Mahadevaiah

• Troubleshoot system and network problems, diagnosing and solving hardware or software issues. • Set up new users' accounts and profiles and dealt with password issues • Managing the installation, configuration and maintenance of LAN / Network Services, Operating Systems, Software, etc. • Ensuring Network Availability, physical connection between devices. • Providing Port security and preventing attacks • Hardware and Software installation and troubleshooting

• Responsible for customer relationship management for a major internet provider in India. • Liaised with customers, gathered information about their issues. • Worked with technical teams to resolve issues within SLA. • Provided Level 1 Technical Support for India’s major network provider.

• Conducted Market Study to identify new Business opportunities. • Data processing and analysis to find out target customers. • Facilitated Kick off meeting and guided pre-sales teams with customer information. • Assisted in Product / Service Lifecycle Management. • Costing, budgeting, planning, tracking and reporting till successful completion. • Initiate strategy for market positioning of the company. • Establish customer database for the company and created market presence.

• Managed Business development for Design and Technical Services. • Assist Pre-Sales team with Solution Designing, Budgeting and Client presentations. • Served successfully as a liaison between the customer and technical teams throughout the Project life cycle. • Record and translate Business Requirement to Technical Scope and Solution. • Enabled Sales growth for an entirely new Business Unit.