Accamma Machamada

Supported structured logistics operations in a high-volume fulfillment environment • Ensured order accuracy, quality control, and compliance with operational standards

Supported international client accounts by coordinating service requests, documentation, and follow-ups across internal teams • primary contact for customer communication, ensuring timely responses and high service satisfaction • service performance, follow-ups, and SLAs to support client retention and service continuity • procurement and vendor communication, supporting pricing, availability, and delivery timelines • complaint resolution professionally, contributing to long-term client relationships

Supported business operations and internal customer services within a large corporate environment, coordinating service workflows for 200+ internal users • Managed service requests, documentation, and follow-ups using IBM Maximo and Oracle ERP, ensuring structured execution and operational continuity • Cross-functional teams and vendors to ensure timely issue resolution and clear communication • Procurement workflows, vendor coordination, and asset lifecycle

Contributed to IBM Learning Services by developing training content for diverse corporate and technical programs • Designed and developed web-based and computer-based training materials for corporate clients across multiple domains • Collaborated with subject matter experts to ensure instructional accuracy, clarity, and engagement • Edited and finalized training materials for deployment across global learning platforms