Ravi Sharma

- Leaded the pre-opening team of 25 people - Initiated research & development for innovative food recipes - Established associations with other Caterers for event partnerships - Coordinated for event operations for catering for up to events with 1500 guests. - Interacted with guests and was in charge of daily cash management - Overviewed staff recruitment, contracts, training & incentive programs

- Efficiently engineered the pre-opening planning & setup - Energetically directed the team for banquet sales & operations. In the first year of banquet sales the team achieved 311 events in 365 days. - Ensured smooth daily restaurant & bar operations - Managed daily cash management - Competently liaised with the production team for monthly reports

- Negotiated for brand & marketing tie ups with liquor & beverage companies - Coordinated for all branding related work - Responded to all online & offline customer feedback on portals such as Zomato, Burrp, Trip Advisor & Google - Standardized and implemented all bar recipes and creating a master recipe book for the same

- Effectively founded the Crepe Station Kiosk model - Assisted and contributed to the pre-opening team for setting up a new outlet - Conceptualized the rebranding of the brand logo, business cards & menu cards. - Coordinated for the design of new promotional activities - Implemented barter associations with brands, such as Gatsby, Lifebuoy & ITC - Conducted Dytel (POS) installation & trained a total staff strength of 100. - Prepared the staff training manuals and incentive programs.

- Specialized in allocating of daily cash on Sage & MyOb - Ensured timely generating & sending out of monthly & weekly invoicing - Manually inputted sales & purchase invoices on Sage & MyOb - Analyzed staff credit card expense forms & made the correct receipt allocations - Prepared nominal ledger reports & inter-company account balances - Generated invoices & manually generated invoices through mail merge - Dealt with queries regarding payments & issued credit notes for the same

- Communicated the standard airline safety questions - Ensured a timely completion of all passenger flight check-in - Translated for any passengers who could not speak English in particular for South Asian & German Passengers - Ensured the check-in counter opens as per the designated time and closes on time therefore allowing the flight to depart on time - Communicated the correct total passengers, children/infant & luggage statistics to the gates team

- Ensured each guest receives a great experience every time. - Made sure the kitchen operation is maintained according to the company cleanliness standards - Prepared &presented of all food items as per the brand standards, - Worked as part of a highly motivated team who are passionate about all things to do with the food - Ensured all crockery & cutlery are well cleaned and sent out to the service team properly & promptly

Corporate Finance, Investment Analysis and Real Estate for Hospitality Sustainability

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