Remo Bangerter

-Customer care for the international distributors and key accounts -Increase customer satisfaction / relationship -Technical and administrative assistance to customers (distribution business) -Customer contact via email, phone, ticketing system (Zendesk), Tel.-Conf., Meetings, Trade Fairs -Complete processing of distribution orders, as well as key account orders, internationally -Assistance with production planning -Assistance with forecasting (sales budget) and sales planning (S&OP) -Customer acquisition

Creating quotations for new projects / businesses Program Management for existing customers Improving and Increasing the Customer Relationship Working strongly together with the Business Development (BDM) - Team Strengthen the Precision Plastics Business in Europe

-Capture orders / Processing of customer orders -To draw up the invoices -Production Planning of Consumer Orders in Plastic Injection Molding, IML (InMouldLabeling) and printed beakers -Processing of customer inquiry and customer complaints -Create offers for customers -Customer Contact (Mail, Telephone, Tel.Conf., Meetings) -Turnover Planning (Sales / Project) -Create / Edit AR Aging Report -IC (Intercompany) Projects -Warehouse Management for customers -Be in Charge of Commercial apprentices

-Organisation of Events (Internal and External) -Organisation for Business Fairs -Design of the booths for Business Fairs -Layout and design of advertisements -Sponsoring planning

During these 3 years I have completed my education in RIWISA AG, a Flextronics Company. I had 2 days of school and 3 days of work per week while these 3 years. I had the following school subjects: -Economy -Finance -German -English -French -Computer Science -Italian I had the possibility to visit the following departments in my company for each an half year: -Secretariat -Sales Industry and Medical -Production Planning System (PPS) -Purchasing Department -Sales Consumer -Finance

- Foreign Trade Logistics - Securing receivables in foreign trade - Trade documents - International sales tax and value added tax - International Contract Law - International payment processing and exchange rate risk - Customs and origin law

Economies Financial Languages (French / Italian / English) Computer Science