Renan Pinelli

Berufserfahrung von Renan Pinelli

• Bis heute 2 Jahre und 10 Monate, seit Sep. 2021

  Interpreter / Interaction Expert

  Teleperformance

  Assist english speaking clients to effectively communicate with their limited english proficient customers interpreting verbally back and forth their interactions (English <> Portuguese) in healthcare industry, hospitality, sales and financial service companies based in the US, Canada and UK. - Successfully handled a substantial volume of incoming calls and consistently met quality monitoring expectations in different Key Perfromance Indicators such as customer services and interpreting skills.

• 1 Jahr und 5 Monate, Apr. 2019 - Aug. 2020

  Process Trainer

  Cognizant

  Process training in customer services and social media. - Trained new hire and updated global staff on client's policies; - Created and translated training material; - Monitored the progress of trainees and ensured corrective actions such as customized training sessionswhen needed.

• 1 Jahr und 7 Monate, Okt. 2017 - Apr. 2019

  Content Moderator

  Cognizant

  Content moderation for a social media platform. - Reviewed videos, photos and texts to ensure the safety of the brands, labeling sensitive content to measure their impact on ads; - Identified opportunities of improvement and pinpointed grey areas in the process and policies to align with the client and global team.

• 2 Jahre und 2 Monate, Jan. 2010 - Feb. 2012

  Finance Analyst

  MAPFRE

  Finance and Insurance broker commissions controller, - Conducted daily analysis and approval of broker compensation; - Calculated benefits contracts and distribution of expenses; - Provided support via email and phone to all company branches across the country.