Renan Pinelli

Assist english speaking clients to effectively communicate with their limited english proficient customers interpreting verbally back and forth their interactions (English <> Portuguese) in healthcare industry, hospitality, sales and financial service companies based in the US, Canada and UK. - Successfully handled a substantial volume of incoming calls and consistently met quality monitoring expectations in different Key Perfromance Indicators such as customer services and interpreting skills.

Process training in customer services and social media. - Trained new hire and updated global staff on client's policies; - Created and translated training material; - Monitored the progress of trainees and ensured corrective actions such as customized training sessionswhen needed.

Content moderation for a social media platform. - Reviewed videos, photos and texts to ensure the safety of the brands, labeling sensitive content to measure their impact on ads; - Identified opportunities of improvement and pinpointed grey areas in the process and policies to align with the client and global team.

Finance and Insurance broker commissions controller, - Conducted daily analysis and approval of broker compensation; - Calculated benefits contracts and distribution of expenses; - Provided support via email and phone to all company branches across the country.