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Haktan ÖCAL

Bis 2023, KYC COMPLIANCE ANALYST, BINANCE
Istanbul, Türkei

Fähigkeiten und Kenntnisse

Customer Experience Management
Know Your Customer (KYC)
Analytik
Fahrzeug
Kundenbeziehung
Kundenservice
Compliance
MS Office
Communication skills
Translation and Interpretation
Translation
Support
English Language
Data Analysis
Customer Relationship Management
Customer satisfaction
Customer inquiries
Soft Skills
International experience
Technical Knowledge
Analytical skills
Customer orientation
attention to detail
Fast learner
ability to work under pressure
willingness to travel
Customer service
Customer Support
KYC

Werdegang

Berufserfahrung von Haktan ÖCAL

  • 4 Monate, Feb. 2024 - Mai 2024

    Mod Contractor

    ModSquad

    • Supporting customers regarding the issues they have with streaming services. • LivePerson and Jira using experience accumulated.

  • 3 Monate, Sep. 2023 - Nov. 2023

    FREELANCE TRANSLATOR

    SELF-EMPLOYED

    • Translation & Interpretation of clients' documents.

  • 6 Monate, März 2023 - Aug. 2023

    KYC COMPLIANCE ANALYST

    BINANCE

    • Analyzing user-submitted verification documents. • Verifying or rejecting user submissions according to KYC Compliance Regulations of Binance • Attending to KYC Compliance-related tasks on demand (clearing backlog, reporting new loopholes etc.) • Attending daily Intl' Escalations Team meetings to check, inform and prevent any rising issues from the day before. submissions. • Accumulated experience and knowledge about KYC Processes and general or local AML policies.

  • 4 Monate, Dez. 2022 - März 2023

    GLOBAL CUSTOMER SERVICE REPRESENTATIVE

    BINANCE

    • Assisting platform users with their problems & requests before, after and during their trading processes. • Reporting to the team leads regarding the ongoing hot issues. • Tracking daily Quality Assurance evaluations and disputing the scores if necessary. • Accumulated experience regarding cryptocurrency, crypto trading and crypto trading platforms' terms & services

  • 10 Monate, Feb. 2022 - Nov. 2022

    GETIR UK CS ADVISOR

    CONCENTRIX (WEBHELP)

    • Handling warehouse feedback, requests and assistance with the processes • Assisting couriers with their deliveries, disputes and problems they experience. • Providing customers with information on orders, contacting warehouses and couriers and helping with other possible problems that may occur during the company's services. • Zendesk & Kustomer App using experience. • Inbound & Outbound Call experience, live chat experience and general customer service experience accumulated

  • 11 Monate, Jan. 2022 - Nov. 2022

    MARKETING ASSOCIATE

    RETAIL HARMONY

    • Processing marketing-related documents • Country and market research • Executive assistance • Part-time (on-demand) working style • Marketing experience accumulated.

  • 8 Monate, Juli 2021 - Feb. 2022

    FREELANCE TRANSLATOR

    SELF-EMPLOYED

    • Translation & Interpretation of various documents. • Freelance working type • Written translation experience accumulated in this timeframe

  • 4 Monate, Juni 2020 - Sep. 2020

    SALESMAN & INVENTORY MANAGER

    SVG WATCHES

    • Processing retail & wholesale of watches and spare parts for watches. • Inventory counting, recording, classification and management. • Creating sample images for the catalogue. • Creating a catalogue according to the available inventory. • Sales and inventory management experience accumulated.

Ausbildung von Haktan ÖCAL

  • 3 Jahre und 10 Monate, Sep. 2017 - Juni 2021

    Translation

    Abant Izzet Baysal University

    Translation and Interpretation degree gained via successful completion of Translatalogy curriculum. Translation, language studies, translation theories and their history, linguistics (grammar, morphology, phonetics, phonology etc.), and language acquisition can be cited among the classes taken.

Sprachen

  • Englisch

    Fließend

  • Türkisch

    Muttersprache

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