Haktan ÖCAL

• Supporting customers regarding the issues they have with streaming services. • LivePerson and Jira using experience accumulated.

• Translation & Interpretation of clients' documents.

• Analyzing user-submitted verification documents. • Verifying or rejecting user submissions according to KYC Compliance Regulations of Binance • Attending to KYC Compliance-related tasks on demand (clearing backlog, reporting new loopholes etc.) • Attending daily Intl' Escalations Team meetings to check, inform and prevent any rising issues from the day before. submissions. • Accumulated experience and knowledge about KYC Processes and general or local AML policies.

• Assisting platform users with their problems & requests before, after and during their trading processes. • Reporting to the team leads regarding the ongoing hot issues. • Tracking daily Quality Assurance evaluations and disputing the scores if necessary. • Accumulated experience regarding cryptocurrency, crypto trading and crypto trading platforms' terms & services

• Handling warehouse feedback, requests and assistance with the processes • Assisting couriers with their deliveries, disputes and problems they experience. • Providing customers with information on orders, contacting warehouses and couriers and helping with other possible problems that may occur during the company's services. • Zendesk & Kustomer App using experience. • Inbound & Outbound Call experience, live chat experience and general customer service experience accumulated

• Processing marketing-related documents • Country and market research • Executive assistance • Part-time (on-demand) working style • Marketing experience accumulated.

• Translation & Interpretation of various documents. • Freelance working type • Written translation experience accumulated in this timeframe

• Processing retail & wholesale of watches and spare parts for watches. • Inventory counting, recording, classification and management. • Creating sample images for the catalogue. • Creating a catalogue according to the available inventory. • Sales and inventory management experience accumulated.

Translation and Interpretation degree gained via successful completion of Translatalogy curriculum. Translation, language studies, translation theories and their history, linguistics (grammar, morphology, phonetics, phonology etc.), and language acquisition can be cited among the classes taken.