Reza Peyghami

Advice, Design, Install, Configure and Maintenance IT and ICT Systems and Services (MIS, Microsoft Services, WAN/LAN Network, Virtualization, Storage, Backup) for clients (Industrial, Commercial)

Install, Configure and Maintenance IT and Network Systems and Devices including Server/Client Hardware/Software/Network/Infrastructure/Websites/App.

- Directed 3 IT teams (25 staff) covering infrastructure, service delivery, and governance - Defined and implemented IT infrastructure roadmap aligned with corporate digital transformation - Introduced ITIL service management framework, improving SLA adherence and user satisfaction by 50% - Oversaw major infrastructure upgrades, business continuity planning, and ITSM process optimization - Managed vendor relations, procurement, and technology contracts

Service Desk 2nd/3rd line technical support management Produce the service manuals and documents, mentor, train and deliver the guidance and problem solving solutions to the filed technicians Company's products first time hardware/software/network installation, test & pilot management Company's products quality analysis and finding sustainable solutions to solve the problems using ITIL Change Management

Plan, design and implement enterprise solutions involving VMware and Microsoft Technologies Design and Implement Microsoft Active Directory, Microsoft Exchange, SCCM, SMS, WSUS, AV, … Setting up Data Centers and Server Rooms and configuring new core servers Diagnosing & resolving hardware, software & end users problems Installation and support of telecommunication equipment Troubleshooting PC’s, laptops and mobile devices

Customer Relationship Management (CRM) on E-Commerce

Hardware Dongle Design