Reza Peyghami
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Reza Peyghami
- 5 years and 7 months, Mar 2010 - Sep 2015
Head of IT Services Department
Faradis Alborz (Subsidiary of ISC)
- Directed 3 IT teams (25 staff) covering infrastructure, service delivery, and governance - Defined and implemented IT infrastructure roadmap aligned with corporate digital transformation - Introduced ITIL service management framework, improving SLA adherence and user satisfaction by 50% - Oversaw major infrastructure upgrades, business continuity planning, and ITSM process optimization - Managed vendor relations, procurement, and technology contracts
- 4 years and 1 month, Mar 2006 - Mar 2010
Team Leader (2nd & 3rd Level Support)
Informatics Services Co. (ISC)
Service Desk 2nd/3rd line technical support management Produce the service manuals and documents, mentor, train and deliver the guidance and problem solving solutions to the filed technicians Company's products first time hardware/software/network installation, test & pilot management Company's products quality analysis and finding sustainable solutions to solve the problems using ITIL Change Management
- 6 years and 1 month, Mar 2000 - Mar 2006
IT Supporter
Informatics Services Co. (ISC)
Plan, design and implement enterprise solutions involving VMware and Microsoft Technologies Design and Implement Microsoft Active Directory, Microsoft Exchange, SCCM, SMS, WSUS, AV, … Setting up Data Centers and Server Rooms and configuring new core servers Diagnosing & resolving hardware, software & end users problems Installation and support of telecommunication equipment Troubleshooting PC’s, laptops and mobile devices
Ausbildung von Reza Peyghami
- 1 year and 9 months, Sep 2010 - May 2012
IT Engineering
Shiraz University
Customer Relationship Management (CRM) on E-Commerce
- 4 years and 7 months, Sep 1993 - Mar 1998
Computer Engineering
Islamic Azad University Central Tehran Branch
Hardware Dongle Design
Sprachen
Turkish
C1 (Fließend)
English
C1 (Fließend)
Danish
B1-B2 (Gute Kenntnisse)
Persian
C2 (Verhandlungssicher / Muttersprachlich)
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