Ricarda Tenholte

• Manage multi-million Eur European key accounts: focus on growth, profit margin, and customer satisfaction • Drive cross-functional, cross-country logistics improvement projects for key accounts • Delivered +10% increase in logistics performance for Tier 1 customer in joint initiatives • Steer European tenders for Tier 1 customers including implementation • Identify “best practices” and ensure know-how transfer across countries, teams, and customers

• Managed Tier 2 European Key Accounts, preparing and conducting performance review meetings and driving improvement processes • Organised stand-alone customer event with 30+ top key accounts enhancing relationship and collaboration including pre- and post-event communication • Developed proposals to facilitate decision-making processes for top management

China, Nepal, India

Project Management - Managed Telesales Pilot Project, including designing & implementing sales processes & reporting tools, defining KPIs & final propositions on the project scope and compensation scheme. - Responsible for organisation & execution of the European Executive Management conference & corresponding events, including budget responsibility, negotiating with hotels, meeting venues & event agencies. - Managed group’s “High Potential Programme” for future managers

- Engineered participation of FAMAB at most important industry fair, encouraging meaningful dialogue between association, members, and industry stakeholders; resulting in > 700 registered contacts - Managed organisation of industry award ceremony, guaranteeing timely set-up and sound organisation. Ceremony yielded highest number of visitors since inception - Prepared, executed, and followed up on all member meetings, workshops and yearly summits. Single point of contact for members and third parties

Management Partner GmbH is a consultancy with a focus on strategy, marketing and sales. I was acting assistance to one managing partner, prepared analysis, conducted market research and created and revised image brochures and leaflets.

Folow Red (former Roth & Lorenz GmbH) is a brand communication consultancy. Amongst other tasks I was responsible for the design of sales kits and communication for Davidoff, prepared customer presentations and conducted market research.

debitel (now mobilcom debitel) was Germany’s largest independent telecommunications retailer. I organised the exhibition stand at a regional fair, created sales kits for debitel stores and supported the opening of the first flagship store.

- Literature research - Internet research - Office organisation

Marketing, Controlling, Economical psychology