Richard Nicholls

Angestellt, FQA, Amazon
Matzen, Austria

Fähigkeiten und Kenntnisse

Englisch
Excellent Customer Support
Teamleitung
Kundenservice
Sachbearbeitung
Bestellabwicklung
Order Processing
Mitarbeiterentwicklung
Salesforce
Grundkenntnisse Deutsch
engineering backround in a workshop skills include
Customer Relationship Management (CRM)
Bestandskundenbetreuung
Training
Start-up
Verlässlichkeit
Auftragsbearbeitung
internationalen Kunden
Angebotserstellung
Stammdatenpflege
Bestandskontrolle
international

Werdegang

Berufserfahrung von Richard Nicholls

  • Current 6 years and 7 months, since Nov 2019

    FQA

    Amazon
  • 2 years and 7 months, Apr 2017 - Oct 2019

    Vaterkarenz

    Familie

    Since my wife picked up work fulltime, I'm taking care of our kids Lincoln and Tyler

  • 2 years and 1 month, Mar 2015 - Mar 2017

    Kundenservice Team Leiter

    Thermo Fisher Scientific

    Team Leading UK/FR/ES/Scandinavia/BE/NL • OTC for 6 product lines in Salesforce and Oracle-JD Edwards • B2B customer service in English EMEA Region • Controlling Order Fulfilment • Ensuring feedback flow and reporting to direct manager • Training and monitoring of new team members for distribution (SOP´s and work instruction) • Escalation troubleshooting, technical requests to 2nd level support. • Ensuring lead-times with production/ planning. Team Leiter eines Teams von 5 Leuten

  • 1 year and 7 months, Sep 2013 - Mar 2015

    Customer Service Representative

    Bwin Party/ Kalixa - Wien

  • 7 months, Jul 2012 - Jan 2013

    Customer Support Agent

    Monster Worldwide - Brno - Czech Rep.

    Working as a customer support agent for the UKIE team assisting job seekers and employers with queries and issues. Over the phone or via emails.

  • 9 months, Oct 2011 - Jun 2012

    Assisting Family

    Home - England

    Moved back to England when my mother was diagnosed with cancer, to support family and assist in any way I could.

  • 2 years and 11 months, Dec 2007 - Oct 2010

    In Game Support

    Blizzard Entertainment

    Giving in Game support to the 11 million players of World of Warcraft. Answering in game issues, or email questions. Ranging from the normal item issue, to the compromise and investigation into a players account.

Ausbildung von Richard Nicholls

  • Engineering

    Yeovil College

    Turning, milling, fitting, and welding

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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