Ritesh Bodkhe

• Working as a Technical support SME and team lead. • Maintaining Compliance above 95% for all desktops and laptops. • Maintaining SLA for all desktop support team across India location. • Work on reporting of WSR, SLA and project dashboard. • Managing all site activities, providing technical inputs for methodologies & coordinating with site management as part of overall engineering support planning • Supervising security compliance with the help of engineers and maintaining compliance status 99%.

• Working on Active Directory, Exchange 2003 and 2010. • Microsoft Exchange 2003/2010, Exchange Online. Mailbox Provisioning and support. • Creation/Alteration/migration of AD objects, user accounts, Distribution Lists, Security group’s policies. • Email Routing and Mail Flow concept. • Troubleshoot issues both at the client (Microsoft outlook) and server side, Analyzing NDR. • Familiar with AutoDiscover, Mail protocols, Mailflow DAG management. • Use of basic power shell commands for administration.

SOP writing and management. Managing P1 critical issues and engaging vendors to fix the same. Quality control on worked tickets.

Responsible for regular maintain of the Windows, desktop applications and Microsoft offi. •Management of User accounts using Active Directory. •Configuration of AVAYA phones and call centre application support. •Providing remote technical support by using remote desktop tools. •Creating standard images on WDS Server as per process requirements. •Using Citrix, Remedy tools for handling tickets and fetching reports.