Roberto Pascual

Angestellt, Director of Operations, MASMOVIL
Madrid, Spain

Fähigkeiten und Kenntnisse

COO
More than twenty years of experience
Service companies
Operations
Customer care
Information Technologies
Project Management
Process Re-engineering
Good communicator
Capacity to create
motivate and lead teams
Capacity to interact at all levels
Great ability to act as a link between the technic
Used to working with teams
shareholders and providers of different nationalit

Werdegang

Berufserfahrung von Roberto Pascual

  • Current 10 years and 11 months, since Aug 2015

    Director of Operations

    MASMOVIL

    Responsable de la activación y postventa del segmento de Clientes residencial (instalación, soporte técnico, atención al Cliente, logística y facturación).

  • 1 year and 5 months, Sep 2013 - Jan 2015

    COO

    TINSA

    (Leading Spanish property valuation company. Shareholder: Advent International, private equity) Responsible for delivering the service to the Customer (data entry, valuation report production, Customer support and billing) and continuous process improvement, leading a team of 180 employees.

  • 4 years and 9 months, Jan 2009 - Sep 2013

    COO

    ONO

    (Leading Spanish cable operator) Responsible for Customer Operations (installation, commissioning, technical support), Customer care, Logistics and Project Management, leading a team of 350 employees, 650 call centre agents and 1,200 field technicians and managing an annual budget of €125m.

  • 1 year and 5 months, Sep 2007 - Jan 2009

    Director of Planning

    ONO

    (Leading Spanish cable operator) Reporting to the COO, responsible for resource planning processes (budget design and control, headcount and organization, sales forecast, supply & demand, etc.), as well as for cross-functional projects, both inside Operations and between Operations and the rest of the company (Marketing, Network, IT, Finance).

  • 1 year and 9 months, Jan 2006 - Sep 2007

    Freelance consultant

    Operations and Information Technologies freelance consultant

    THE BOSTON CONSULTING GROUP: from January to September 2007, full-time collaboration with BCG, as an external operations specialist, assisting the COO of ONO (cable operator) in a series of operations optimization projects.

  • 3 years and 7 months, Jun 2002 - Dec 2005

    COO

    BROADNET

    (Telecommunications operator. Shareholders: ACS, Comcast, JP Morgan, Bankinter)

Ausbildung von Roberto Pascual

  • 2 years, Jan 1999 - Dec 2000

    MBA

    IESE Business School

  • 5 years and 10 months, Sep 1984 - Jun 1990

    Ingeniero de telecomunicación

    Universidad Politécnica de Madrid

Sprachen

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

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