Rodrigo Cassemiro

Leading AI-enabled and digital product initiatives for a real-estate platform, acting as the bridge between business, users and engineering. Own product discovery, roadmap, backlog and value-based prioritisation. Define user stories, acceptance criteria and KPIs while coordinating Agile/Scrum delivery across CRM, WhatsApp, credit analysis, contracts and intelligent agents. Work with REST APIs, LLM workflows, n8n and Flowise to turn operational needs into scalable product capabilities.

Supported a Google Cloud adoption programme across European operations, working with multicultural stakeholders to translate business needs into prioritised initiatives. Managed requirements, backlog, KPIs and user adoption using Agile/Scrum, Jira, Salesforce and Google Workspace. Contributed to digital transformation and process optimisation, achieving more than 30% conversion in internal upgrades.

Led a team of 10 sales professionals and managed a portfolio of 60 enterprise and government clients across Latin America. Generated 100+ qualified leads per month with a 25% conversion rate, contributing to 15% revenue growth and a 20% improvement in lead response time. Worked with technical teams on cloud, DevOps and enterprise solutions involving Microsoft Azure, IBM Cloud, Red Hat Ansible and Oracle Cloud.

Managed the full enterprise sales cycle for cloud and DevOps solutions, generating more than 80 qualified opportunities per quarter. Used structured discovery, KPI tracking and pipeline management while collaborating with technical teams on cloud migration strategies and solution adoption across Latin America.

Prospected and qualified 30+ enterprise opportunities per month for Azure and Microsoft 365 migrations, supporting US$12M in End Customer Investment Funds. Led more than 50 discovery calls with LATAM C-level stakeholders in English and Spanish, aligning business requirements with cloud and modern workplace solutions.

Advised enterprise clients on Microsoft Azure and Microsoft 365 adoption, translating business requirements into cloud and modern workplace solution proposals. Coordinated discovery, technical validation and stakeholder alignment across multicultural LATAM teams.

Supported Microsoft cloud and modern workplace opportunities across Latin America from the Costa Rica delivery centre. Conducted discovery with enterprise stakeholders in Portuguese, English and Spanish, qualifying business needs and coordinating technical, commercial and delivery teams.

•Responsible for ensuring quality customer support for over 800 users via phone and e-mail •Determined appropriate troubleshooting procedures and remedial actions •Created documentation of policies and procedures for various daily account and systems management tasks and user training. •Performed End-user and IT Staff training on in-house and third-party applications. •Planned and coordinated hardware rollout based on user needs and determined requirements and site •Coordinated and managed work being done b

Provided high-quality customer support to over 800 users via phone and e-mail, resolving IT service management issues using ServiceNow.