Rodrigo Rodrigues de Souza
Bis 2021, Support Engineer, El-Shaday
Nuremberg, Deutschland
Über mich
Enthusiastic, highly motivated Computer Engineer who likes to take initiative and seek out new challenges. With the ability to communicate efficiently, develop and use new tools and techniques and apply mathematical, scientific, technological and instrumental knowledge to solve engineering problems.
Werdegang
Berufserfahrung von Rodrigo Rodrigues de Souza
2 Jahre und 11 Monate, Mai 2021 - März 2024
Senior Support Engineer
El-Shadat
• Led a team of support engineers to troubleshoot and resolve complex technical issues. • Provided advanced support for software, hardware, and network-related issues. • Developed and maintained documentation for support processes and procedures. • Conducted training sessions for new team members and clients.
2 Jahre und 5 Monate, Jan. 2019 - Mai 2021
Support Engineer
El-Shaday
• Provided technical supports, resolving issues efficiently and effectively. • Assisted in the installation, configuration, and maintenance of software and hardware systems. • Escalated unresolved issues to higher-level support teams, ensuring timely resolution. • Maintained detailed logs of interactions and technical issues.
2 Jahre, Juli 2016 - Juni 2018
Software Developer
UFES Technology and Information Center
Sprachen
Portugiesisch
Muttersprache
Englisch
Fließend