Roman Martcinkevich
Skills
Timeline
Professional experience for Roman Martcinkevich
- Current 2 years and 9 months, since Feb 2024
Head of Support Projects & Operations
Opiniq LTD.
Built and led the complete architecture of client-facing operations from scratch, including five departments: Customer Support, Technical Support, Monitoring/NOC, Payment Support, and VIP Retention. Responsible for organizational design, process frameworks, internal tooling, KPI systems, and strategic cross-team integrations with Product, QA, and Engineering.
- 1 year and 6 months, Aug 2022 - Jan 2024
Technical Support Team Leader
Yandex
Led Tier-3 technical support team for a mission-critical ERP system used by over 5,000 internal users. Owned issue resolution, data integrity analysis, and process development in tight collaboration with Product Analytics, Engineering, and QA teams.
- 7 months, Feb 2022 - Aug 2022
Senior Technical Support Engineer
Shop and Show
• Maintained PostgreSQL databases and designed automated scripts. • Investigated JSON logs, analyzed anomalies, enhanced platform stability. • Actively collaborated with developers for deeper incident resolution. • Created internal documentation and knowledge base resources.
- 5 months, Oct 2021 - Feb 2022
Technical Support Engineer
Intellectual Systems / Sigma-IT
- 1 year, Nov 2020 - Oct 2021
IT Support Specialist
Runity
Languages
English
C1 (Fluent)
Russian
C2 (Expert / native speaker)
Serbian
A1-A2 (Basic)
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