Rosalie Sarah Henke

In this customer-facing role, I am managing multilingual projects in the areas AI, ML, Conversational AI (Chatbots), Data Annotation, NLP across multiple timezones - Full project lifecycle - Development/delivery of project guidelines and documentation - Planning resources and timelines, escalating staffing needs - Vendor management (10+ languages with 200+ linguists) - Monitoring production - Documenting quality issues and implementing remediation strategies - Training / mentoring (internal and external)

• Reviewing of and providing feedback on student translation and interpretation assignments. • Helping students to maximize their linguistic abilities in a variety of areas like education, technical, medical, and legal, both interpreting and translating.

As independent contractor worked on projects with volumes up to 10K words / week for a variety clients • Worked for agencies like Verbalizeit, Smartling, Moravia, and Jonckers as well as small businesses contacted through freelancing portals like freelancer.com • Edited and proofread translations and transcriptions prior to final publication • Ghostwriting in large capacities for different clients and agencies in the marketing, gaming, gambling and travel industry, incorporating SEO terms and interlinking

As senior linguist supporting linguists in various languages in Machine Learning project (AIE - Artificial Intelligence Enablement): - Training of new linguists - Researching and answering of language-specific questions - Ensuring quality standards are met through thorough QC - Support of production management to meet deadlines - Fraud prevention

Expand German AI chatbot vocabulary by identifying key phrases, checking machine-generated translations, and generating new translations. - Translation and creation of utterances that comply with linguistic and data diversity guidelines. - Development and augmentation of lists of domain-specific terminology and apply these to AI data to enhance diversity. - Annotation of data sets using client labels and taxonomies. - Quality assurance of German data for machine learning purposes / artificial intelligence.

Reviewed German language version of Disney+, the streaming app with the most downloads in 2019 (>30M), in preparation for the European launch in March 2020. • Tested German website and application on several different platforms like iOS, Android, PS4, Xbox, Roku, Chromecast, tvOS, AndroidTV, SamsungTV • Reported, logged and tracked linguistic bugs using JIRA to solve them in collaboration with other teams.

• Moderation of user generated content in German and English on LEGO.com before the content goes live • Engagement with users of all age groups on LEGO.com • Encouraging discussions within the online community and interaction/answering questions • Usage of moderation tools i.e. Propritary LEGO moderation tool based on the Lithium platforms • Safeguarding online safety of minors according to LEGO internal Children’s Online Safety Guidelines and in accordance with the policies of COPPA

Teaching a group of up to 13 children (ages 5-9) with German and non-German background. • Classroom management • Planning, preparing and delivering lessons • Marking and providing appropriate feedback on oral and written work • Devising, writing and producing new materials, including audio and visual resources • Organizing and getting involved in social and cultural activities such as Christmas Parties • Basic administration, such as keeping student registers and attendance records

• Assisting customers to maximize their shopping experience at IKEA • Processing sales transactions with cash and card • Communicating return policies to customers • Training of new co-workers • Reorganization of displays and stock as part of the remodel of the marketplace • Clearing up supplies as needed • Restocking items

• Localizing game content and documents from English into German using proprietary webbased system • Correspondence with and testing of potential new vendors • Testing and bug fixing and correcting German versions of MMORPGs and TCGs • Review/Double-checking and correcting collected data • Proofreading and editing translations received from vendors • Ensuring shipping product is fully functional

Administration of external access via analog lines / ISDN / DSL / wireless (GPRS, UMTS), VPN using AT&T and Verizon software, VASCO tokens. Solve problems on customer's computers in 1st/2nd/3rd level using BMC Remedy based trouble ticket system

• Host of weekly radio program showcasing the current online gaming trends • Live coverage of LANparty events • Production and content of weekly radio broadcast • Web content and copy for online gaming publication on LANparty.de

Consultant in Incident Management (ITIL): Create work instructions, reporting, complaint management, escalation management

General secretary, organize events, appointment management/scheduling, accounting control, reception

Administration of external access via analog lines / ISDN / DSL, VPN, solve problems on customer's computers in 1st/2nd/3rd level using BMC Remedy based trouble ticket system

Support and administration Lotus Notes, solve problems on customer's computers (Windows, MS Office)

Support of complexe IT-infrastructures, solve customer's technical problems (Windows, Lotus Notes, MS office) via telephone, fax, eMail. Using ticket system based on ARS Remedy. Responsible for antivirus protection and updates, administration of networkaccounts via Novell

Solve customer's technical problems via telephone, fax, eMail using BMC Remedy based trouble ticket system

KKF in Deutsch, Englisch und Mathematik