SAJITH SEBASTIAN

Sales Specialist Qatari Energy & Industrial Services W.L.L , Qatar | February 2023 – Present • Execute various components of the marketing strategy, ensuring alignment with business objectives. • Conduct in-depth market research to analyze consumer behaviors, industry trends, and competitive positioning. • Utilize Google Analytics and marketing tools to track and evaluate campaign performance, providing data-driven insights for continuous optimization. • Collaborate with cross-functional teams to develop co

Marketing Specialist WEWIN ENTERPRISES | January 2017 - November 2023 • Designed and executed market research initiatives to identify consumer needs, preferences, and market trends. • Engaged with key stakeholders, including doctors, pharmacists, and healthcare professionals, to promote and position products effectively. • Achieved and exceeded sales targets by leveraging a deep understanding of customer needs and offering tailored solutions. • Conducted competitor analysis to assess market positioning and

Executive Citi Bank | November 2012 - April 2014 • Provided exceptional customer service, resolving queries efficiently while handling 80-100 calls per day. • Managed customer escalations with a solution-oriented approach, ensuring high levels of satisfaction. • Cross-sold banking products and services by identifying customer needs and recommending relevant financial solutions. • Assisted in lead generation by identifying potential customers and guiding them through the sales funnel. • Collaborated with the

Senior Customer Service Executive / Business Trainer First Source Solutions Ltd | August 2011 - November 2012 • Conducted training programs for customer service executives, enhancing product knowledge, communication skills, and problem-solving abilities. • Managed a high volume of customer interactions, focusing on first-call resolution and service excellence. • Developed structured refresher courses and soft-skills training sessions for newly onboarded associates. • Provided real-time call monitoring, coac