SHILPA KENCHARADDI

Responsible for core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements and workflow customizations. Provide Level 3 support on BMC Atrium / Service Now platform for the team. Work with development team to migrate updates into the production environment, Well versed with Discovery, Mid servers and data models for discovery.

Reviewed and submitted reports on professional services and accounts assignment on a quarterly basis to the manager. Worked on the CRM application to update accounts from representatives based on managed territories and regions. Provided leadership to sales managers in obtaining and assessing various reports based on client’s inquiries.

To ensure alignment of inventory of installed software with licensing requirements of the individual software products and components of software license compliance policy.