Sanghamitra Matta

• Created a new revenue platform: Established the highest revenue generating vertical, Party deals, which boosted the revenue by 68%, across the 11 cities • Customer Experience Enhancement: Set up the ‘Customer Experience Enhancement’ team which improved the Net Promoter Score (NPS) of the company from 27% to 35% • Account management of some the biggest merchants: Maximized the revenue by closing handling the business from top revenue generating merchant partners of all the 11 cities

• Launched new product line : (Launched desserts product line for the food-tech company in a span of 3 months) -Built and trained the team, defined metrics to track the business growth, executed several promotional strategies and worked with Tech team for the product developement -Interpreted and analysed data to drive the business growth by 43%

• Operations & Analytics: - Built and executed the growth strategies for expansion of on-demand cab hailing services in 36 cities in Northern and Southern part of India, in a span of 9 months -Project Management • Special Projects: -Instrumental case studies on important business decisions -Built the International expansion plan for the firm -Created expansion play book • Got promoted to Operations manager in 9 months of joining

• Business Requirement Gathering: -Lead multiple Business Intelligence projects -Coordinated work sessions with Business users and IT development to define projects' scope and detailed functional requirements - Performed gap analysis & designed testing plans • Business Technology Analysis: - Executed various analytical projects to support management team in decision making - Handled high level of user support. Identified and drove the data issues to resolution • Got promoted to Consultant