Sara Sadr

Project / Program Management / PMP / PRINCE2 and Information Technology Infrastructure Library (ITIL) / IT Service Management (ITSM) consultant and senior instructor Adobe Software provides customers with the following services: • Program Management / Project Management / PMO / PRINCE2 consulting and assessm

ITSM / ITIL Process Improvement * Worked within the Program Management Office and led the progression of 21 IT and Project Management processes through the development lifecycle: Design, Implementation, and Adoption. Created and managed the master program plan and schedule through program phases. * Reviewed existing ITSM process

*Developed schedules for research and improvement. * Developed new business opportunities nationwide with executive level contacts at small and medium sized in tourism Industry. *Create several new connection fields with foreign countries embassies and consulate offices to enhance clients visa application process. *Organize historical, commercial, scientific outgoing and incoming tours. *Organized and maintained a cost accounting system to track

Manage the Process Capture team as part of the Records Retention committee for PMI's Washington DC chapter. Responsibilities include: working with chapter board members to formally document processes, procedures, and policies; coordinating with / leading Process Capture volunteers; and managing process documentation on PMIWD