Sascha Börnsen

• Negotiation of pricing and contracts with prospective and existing payment partners • Evaluation and coordination of new mobile payment partner integrations • Strong understanding of tax and finance issues, including financial report reconciliations • Continually improvement of our SMS & PayByCall portfolio and pricing structure • Maintenance of payment system for optimal performance • Single point of contact between finance and payment department regarding accounting issues

• Maintained and improved payment provider relationships • Negotiated pricing with payment providers, including SMS and PayByCall portfolio • Monitored payment system and implemented troubleshooting tactics • Acted as first point of business contact for general payment issues • Developed solutions to improve overall payment support performance • Carefully analyzed KPIs to determine improvements in the payment department • Monitored shop performance and ticket flows

• Handled customer queries and complaints, and solved problematic issues • Reviewed lawyer and police requests for information regarding money laundering • Maintained communication between customer support, payment team and providers • Calculated payment ticket statistics to determine improvement areas • Reported technical bugs and solutions via the JIRA ticket system

• Handled customer queries and complaints, and shared details with manager for recommendation of action • Submitted smaller issues to the technical team via the JIRA ticket system