Sergey Zubkov

IT outsource

Was responsible for everyday operations

Supervised the IT Service Department (10-12 employees). Provided IT services to external and internal clients (24/7/365). Built and motivated IT team. Set up and implemented IT strategies. Costs and budget control. Developed and supported the Automated Bank Soft Systems. Implemented main and back-up data-centers in accordance with the banking standards using virtualization technologies. Adhere to service-level agreements for five years. Successfully implemented several IT and data security projects.

Managed corporate IT service: Development department (18-20 employees), Hardware Support department (3-5 employees), Software Support department (4-5 employees). Provided IT services to internal and external clients. Developed corporate standards in data security and IT.

Headed the IT Service Department. Delivery of IT services to the internal clients and inside the external construction projects. Obtained IT equipment and software. IT cost and budget control. Implemented ITSM. Built a well-motivated IT team. Developed and implemented effective IT strategies and security standards. Installed the Enterprise Information System: The ECM, The Enterprise Project Portfolio Management, The Information and Collaboration Portal, The Registration and Personal Access Control.

Supervised the IT Department (2 employees). Provided IT services to internal and external clients.

Ran my own IT outsource business. Worked as a leader, an executor and a decision maker in a small company. Profit and loss control. Created well-consolidated, effective team of professionals. Developed IT security standards and strategies for diverse external clients.

Managed the Technical and IT Department (3 employees): technical and program support for two broadcasting studios, one studio of audio montage and corporate office. Developed the Radio Broadcast Automation System, included: contracts accounting, broadcast framework, broadcast online audit, business intelligence subsystems.

Was in charge of everyday operations of the department (8-10 employees): DTP and prepress of color and b&w newspapers, books, magazines, advertising materials, labels. Also, provided technical and program support for IT systems (Mac/PC).