Serkan Camdereli

Angestellt, Principal Customer Success Manager, Cloud & Security, Vodafone GmbH
Düsseldorf, Deutschland

Fähigkeiten und Kenntnisse

Business Transformation
Outsourcing
Change Management
Change Control
Contract Management
Project Management (Prince2 Practitioner and PMI c
Global Delivery
Financial Controlling
Offshoring
Scrum Master
Scrum
Organizational Development
ITIL V3
Intercultural Management
Cloud Hosting
WAN
LAN
Data Protection
GDPR
Managed Services
Mobility Solutions
Business Process Management
IT Industrialization
Application Management
Management
Kundenzufriedenheit
Leadership
strong communication & presentation skills

Werdegang

Berufserfahrung von Serkan Camdereli

  • Bis heute 5 Jahre und 4 Monate, seit Juli 2020

    Principal Customer Success Manager, Cloud & Security

    Vodafone GmbH

    I lead digital transformation for Vodafone Business customers through strategic cloud and security outsourcing. I chair executive and commercial board meetings and govern bodies like the Service Delivery and Project Review Boards. I manage a €100M+ portfolio, overseeing InLife P&L and financial metrics. I drive efficient service delivery and contractual compliance through operating models, leading international virtual teams of up to 30 members and coordinating third-party providers.

  • 1 Jahr und 4 Monate, Apr. 2019 - Juli 2020

    Client Partner, Cloud & Security

    Vodafone Global Enterprise

    Accountable for the strategic management and profitability of customer accounts with a total annual value of up to €100 million. Demonstrated expertise in contract governance, risk identification, and mitigation. Proactively pursue opportunities to increase revenue & margin. Delivered executive-level briefings to senior internal & customer stakeholders, ensuring alignment on objectives. Led cross-functional collaboration. Managed senior stakeholder relationships, including escalation handling & resolution.

  • 5 Jahre und 2 Monate, Feb. 2014 - März 2019

    Global Project Manager

    Vodafone Global Enterprise

    At Vodafone Group, I led multi-country transformation programs with full accountability for budget, quality, and timelines. These complex initiatives—valued up to €40M—spanned infrastructure deployments, enterprise mobility, and service integration. Operating at C-level engagement, I chaired governance boards and orchestrated cross-functional teams and vendor ecosystems to deliver strategic outcomes aligned with business goals

  • 1 Jahr und 8 Monate, Juni 2012 - Jan. 2014

    Senior Consultant

    Infosys Limited

    Led digital transformation initiatives for large enterprise clients across Europe, applying agile and scrum methodologies within complex outsourcing frameworks involving systems integration and managed services. Oversaw high-volume offshore project teams and drove cross-functional collaboration across multi-vendor environments.

  • 2 Jahre und 5 Monate, Jan. 2010 - Mai 2012

    Business Management Consultant

    Atos

    In this strategic internal role, I supported Atos during a period of rapid international expansion through acquisitions. I played a key role in harmonizing governance and standardizing global delivery processes across newly integrated business units. This role deepened my expertise in global IT transformation and strengthened my ability to design scalable, efficient, and sustainable solutions in dynamic, multinational environments.

  • 2 Jahre und 4 Monate, Sep. 2007 - Dez. 2009

    Business Transformation Consultant

    Atos

    In this customer-facing role at Atos Consulting, I led strategic engagements and complex IT projects in the telecommunications and retail sectors. I was responsible for the full project lifecycle—from presales and bid management to delivery, controlling, and audit. I was recognized for my structured and efficient working style, strong communication skills, and ability to consistently exceed expectations in quality, delivery, and stakeholder satisfaction.

  • 3 Jahre und 7 Monate, Feb. 2004 - Aug. 2007

    Support Coordination EMEA

    HP Deutschland GmbH

    Delivered operational support and service coordination for high-availability IT systems in the mission-critical Top 500 enterprise customer segment across the EMEA region

  • 2 Jahre und 6 Monate, Mai 2001 - Okt. 2003

    Student trainee

    RWE

    Management assistance, assessment of E-Commerce business cases for venture capital, accounting and controlling

  • 7 Monate, März 2003 - Sep. 2003

    Tutoring - Faculty of Business Administration

    Universität Duisburg-Essen

    Academic Support & Mentoring: Guiding students through academic topics in business administration. Supporting their understanding of course materials and helping them apply theory to practice. Seminar & Lecture Assistance: Preparing materials, and facilitating group discussions. Administrative & Organizational Tasks: Coordinating course logistics, managing student communications, and helping organize academic events, workshops, or guest lectures

  • 1 Jahr und 3 Monate, März 2000 - Mai 2001

    Working student

    Peter von Ohle GmbH

    Customer service, supported of procurement department, contributed to the concept for warehouse management

  • 2 Jahre und 7 Monate, Sep. 1997 - März 2000

    Social worker

    Stadtverwaltung Düsseldorf - Amt 51

    Tutoring and mentoring juveniles and young adults, budget and activity planning

Ausbildung von Serkan Camdereli

  • Wirtschaftswissenschaften

    Universität Duisburg-Essen, Campus Essen

    Unternehmensrechnung & Controlling, Marketing, Organisation & Planung

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Türkisch

    Muttersprache

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