Shiney Chauhan

-Designed user manuals with Adobe Illustrator -Verified packaging accuracy and compliance -Managed proforma and commercial invoices -Maintained supplier data in ERP systems -Updated multilingual product info and certifications -Oversaw artwork finalization and order creation -Registered and documented product samples with product managers

Topic: The relationship between service quality and customer satisfaction in Energy Sector -Prepare Questionnaire with respect to product and service -Quantitative data analysis using multidimensional research instrument model – SERVQUAL -Analyze different customer’s perception and recommendation

-Event Management: Organize company events -Layout & Conception: Design and edit materials using Adobe software -Outlook: Import/export and manage contact lists -CRM: Handle data for campaigns & newsletter -Adhoc: Transcribe interviews and webinars -Social Media: Analyze LinkedIn stats and support internal projects -Confluence: Create and maintain website pages for knowledge transfer

-Organized and executed exhibitions by developing immersive experiences and generating leads -Built and nurtured long-term customer relationships -Handled diverse customer service and administrative tasks efficiently -Provided product guidance and updates to existing customers -Scheduled client meetings and presentations -Trained incoming sales team members -Tracked and maintained shipping logs while managing international invoices, including customs, for customers

-Operation and Project Management -Business Model Generation -Intercultural Management -Technological Foresight and Innovation Strategies

-Specialization: Human Resource Management -Subject: Strategic human resource management, Industrial relation, Logistic and supply chain management, International HRM, Legal environment and public system. -Master Thesis: Challenges faced by Dual Career Couple

Subjects: Marketing management and Export management.