Shonit Kichloo

1) Product Owner for a tier-1 utilities’ provider’s BAU production server; Lead a team of 5 to deliver PoCs and roadmaps for 4 new processes and 3 system upgrades in conjunction with parallel running projects 2) Optimized the system & business process efficiency by 25% and reduce the server downtime by 20% 3) Identified and analyzed business requirements, developed functional, technical and UML designs for 8 business processes, and carried out Risk & Gap analysis to ensure best quality deliverables

1) Deputed to Accenture UK to handle all stakeholder management responsibilities, including initial requirement gathering, driving onshore-offshore team co-ordination to lead product development 2) Drove incident, change and release management to ensure 100% SLA compliance on production and test servers 3) Carried out architectural changes to improve performance of 3 existing processes, enriching user experience and optimizing system performance by 10%; reduced daily incident count by 50%

1) Architected a software code change enhancing various functional and technical design parameters for 4 business processes ensuring project completion 1 month ahead of the budgeted timeline 2) Spearheaded the transition of a proprietary platform from system integration to BAU state, thereby advancing the existing business processes and reducing man-hours by 40% for specific tasks 3) Forecasted with use case diagrams, over 100 error scenarios and bottlenecks in multiple business processes

Project Management, Effective Presentation, Lean Thinking

Software Programming