Shwethashree Gowda

Managed 100+ daily customer interactions in a fast-paced environment, ensuring high service quality and operational efficiency Optimized order processing workflows, reducing customer wait times during peak hours Coordinated across cross-functional teams to streamline front-end and kitchen operations Applied process improvement and lean principles to enhance service delivery Trained and onboarded new employees, improving team productivity and service consistency Monitored inventory and demand patterns to sup

* Scanning labels to identify destination codes. * Sorting items based on these codes into designated containers or areas. * Ensuring accuracy in sorting to prevent mis direction. Maintaining a steady workflow to meet sorting targets. * Reporting any issues or discrepancies to supervisors.

Delivered operational excellence across service account, managing end-to-end SLA compliance and CSAT improvement within strict KPI frameworks Applied Lean Six Sigma methodology to identify and eliminate process waste → reducing recurring client incidents through structured RCA Built Power BI KPI dashboards for senior leadership, delivering real-time operational visibility and enabling data-driven strategic decisions Led global cross-functional technical teams (10+ members) on transformation initi

Managed procurement operations using SAP ERP, including PR creation, invoicing, and vendor coordination Streamlined communication between internal departments and external stakeholders Supported operations management, scheduling, and resource allocation Coordinated project logistics and assisted in cross-functional project execution Contributed to process documentation and operational tracking systems

I'm diving into Project Management, Logistics/Supply Chain, and Sustainability/Energy Management. It's fascinating to explore the intersection of these fields and their impact on modern industry.